Processing Time: Orders are typically processed and handed to our shipping carriers within 1-2 business days (Monday-Friday, excluding holidays). In rare cases, high order volume may cause a slight delay. You will receive a shipping confirmation email with your tracking number once your order is on its way. Please check your spam/junk folder if you do not see it. PLEASE NOTE – From time to time items will be backordered, so this may also delay your shipment.

Carrier Partners: We partner with trusted carriers like USPS, UPS, and FedEx to ensure reliable delivery. After your package leaves our facility, it is in the hands of the carrier. While we monitor shipments, we cannot directly control transit times or handling once the carrier has possession.

Tracking Your Order: For the most accurate and real-time updates on your package’s location and delivery estimate, please use the tracking number provided and check the carrier’s website directly.

Shipping Insurance: Shipping insurance is included on all orders. This insurance protects against packages that are lost or damaged by the carrier during transit.

• Lost Packages: We must allow a waiting period of 20 business days from the date of carrier pick-up before we can officially declare a package lost and file an insurance claim.
• Damaged Packages: If your package arrives damaged, you must contact us within 3 days of delivery. To file a claim, we require clear photographs of the damaged product and the shipping packaging (both inside and outside boxes). This is mandatory per our insurance provider’s rules.
• Theft: Insurance does not cover packages stolen after a successful delivery is confirmed by the carrier. NeuroForge Peptides is not liable for stolen packages.